Hoteza HSIA is a modern system that provides Internet access to hotel guests. As a result, your guests are happy because everything you need to do to get a quality Internet connection is simply enter your room number or your phone number.
Hoteza HSIA helps reduce the cost of the hotel staff, as well as get positive feedback and alleviate the problems of unsatisﬁed guests thanks to quick automatic device setup and eﬃcient technical support service.
On average, a permanent Internet user has 1.9 devices
of guests surf the Internet using their smartphones
Inter channel capacity
Hoteza HSIA solves the problem of congestion of Internet channels by evenly distributing the available speed.
Financial and marketing
Compliance with the new requirements for the providers of telecommunication services
The ability to authenticate guest room number or mobile phone number in accordance with Government decision No. 758 of July 31, 2014 on banning anonymous Wi-Fi.
The importance of quality
Guest's expectations of "paid" and "free" Internet are relatively the same. Very slow free Internet is often not advantageous, but only serves to disappoint guests and "lowers" the level of service.
I would had typed out a longer review saying how nice the room was and things, but the internet in the hotel keeps cutting in and out. We stayed in a suite w/ full kitchen and nice bathroom and vanity station.
Cadetsheppard, Senior Reviewer
“The internet is a disaster”
Not being able to ﬁnish work on time and takes ages to download emails. Something needs to be done immediately, otherwise the hotel will start losing guests. Johann, TripAdvisor member
“Connection is a REAL PROBLEM”
This hotel is standard for this chain. It is clean, feels secure, has all you’d expect, but the Internet connection is a REAL PROBLEM! They only let you connect one device!
I don’t mind paying for Internet, but in this age, where many of us carry multiple Internet devices, this policy is really unacceptable. I’m really peeved!
SloHandz, TripAdvisor member
“Demanding a refund”
I’m demanding a refund. I expect reliable internet. What I have here is worse than any hotel I have ever experienced…
The importance of quality
Why are guests unhappy with the quality of the Internet in the hotel?
Incorrectly selected number of accesspoints, placement or setup.
Wrong choice of equipment:It is necessary to consider bandwidth of the access point, the radius of coverage and other parameters.
The hotel uses an “oﬃce” or “home” router that is not able to cope with the traﬃc.
It is not possible to provide
the Internet with consistently good quality for the VIP guests and participants of business events.
Wi-Fi signal distribution map
Fair access policy
Free Internet that is limited in terms of speed.
The user can send and receive emails, browse the Web
Available at additional cost, but very fast Internet.
Users can view pictures and videos, use social networks and make voice and video calls via Skype, Viber etc.
Fast Internet with guaranteed ﬁxed speed.
Regardless of the number of users in your network, users can download ﬁles, view HD-video and use such services as BitTorrent and others